Contact Us
Vegasland support is here to help with questions, account-related queries, technical issues or general feedback. If you need assistance with an existing account, pending balances, or guidance about the site closure, our team can advise. Contact us by email or phone using the channels below and we will respond promptly. Please have any account reference ready where applicable. We aim to reply within the times shown below.
| Department | Contact |
|---|---|
| Customer support | [email protected] - for account queries, pending balances and technical issues. Usual response within 24 hours. |
| General enquiries | [email protected] - general enquiries and feedback. We aim to reply within two working days. |
| Affiliate enquiries | [email protected] - partner and marketing enquiries. Dedicated affiliate team handles replies. |
| Phone | +44 20 7946 0832 - phone support for urgent queries and verification guidance. |
| Working hours | Mon-Fri, 09:00-18:00 - emergency phone support may be available outside hours by case. |
Support via Email
For detailed enquiries, account issues or requests that need documents or explanations, please contact us by email at [email protected]. Email is the preferred method for complex cases as it lets you attach files and provides a clear audit trail. Please use a concise subject line and include up-to-date contact details to help us resolve your enquiry without unnecessary delay.
Contact Form
Name Email Message Send messageResponse Time
Our support team aims to respond to most enquiries within one business day. Simple issues such as account access, password resets or payment confirmations are often resolved more quickly, while more complex matters, for example identity verification, dispute investigations or payout reviews, may take several days depending on the case. We will keep you informed and may request extra details to help resolve your issue.
Feedback
Your feedback helps us make Vegasland better. If you have suggestions, ideas or spot something that could be improved, please tell us via the feedback form or email [email protected]. We review submissions carefully and prioritise changes that improve play, promotions and payments. Every comment is read and used to refine the site, features and overall user experience.